Rooms Coordinator

Pay Starting @ $16.50/Hr. Negotiable with Marriott experience.

***MUST BE AVAILABLE TO WORK WEEKENDS***

Title:

Rooms Coordinator

Job Description:

Ensures hotel group, BTS, and Marriott Bonvoy Members are primary responsibility. Ensuring proper revenue opportunities are maximized.

Typical Work Conditions:

Located in the Back Office of the Front Office

Equipment Used:

Computer, key machine, printer, telephone, fax, copier, phone console

Knowledge/Training:

• Fluent English, read and write necessary

• Customer service experience necessary

• Previous front desk experience recommended

• Brand experience recommended

• Fosse/MARSHA Property Management System helpful

Essential Tasks:

• Telephone Answering

• Enter Group Rooming Lists and Enter Into Fosse

• Monitor and Post Group Pickup in Delphi and other tracking systems

• Close Group Files (Purge File and Return to Filing System)

• Email Clients Final Receipts

• Build block in Fosse

• Create Booking links for groups and share those links with sales and contacts

• Preassign all group rooms

• If needed pre key large groups

• Make all necessary changes for group rooming lists

• Make and confirm all BTS reservations for clients.

• Preassign Bonvoy Members and BTS clients to ensure they receive best rooms available

• Monitor Digital Checkins to ensure they are cleaned first by Housekeeping

• Likely to assist Front Desk at times of busy periods.

• Manage weekly inventory, to balance room types. Alert General Manager and Sales Manager of peak times where opportunities for rate can be increased.

• Review Length of Stay patterns (LOS) and coordinate with Sales Manager

• Other tasks as assigned

Current Openings for Rooms Coordinator Jobs at Residence Inn Union Centre